Zèya App - Frequently Asked Questions (FAQ)

Effective Date: Dec 5th 2024

1. What is Zèya?

Zèya is a modern bartering app that lets users swap items with others in their local community. It’s a fun, easy, and sustainable way to refresh your wardrobe, home, or lifestyle without spending money.

2. How does the Traveling Mode work?

Traveling Mode allows you to swap items while you're on the go! When you travel to a different location your location will automatically be updated on the app. Activate this feature when you're traveling so you can keep your original location and continue swapping until you return. Or if you want to see items available for swap in the area you're visiting then you can just keep the location as it is after it gets updated. This is perfect for finding unique treasures in different cities.

How to activate Traveling Mode:

• Go to your profile.
• Tap on Settings
• Toggle on Traveling Mode.
• Enter your destination or let the app automatically detect your location.

3. How do I upload pictures of my items?

Uploading photos of your items is simple and helps you showcase them to other users. Steps to upload pictures:

• Tap on the “Upload New Item” button on the home screen.
• Enter a description of your item.
• Upload up to 3 clear photos of your item.
• Make sure your images are well-lit and show multiple angles of the item for better chances of matching!

4. What happens when I match with another user?

When you and another user both swipe to indicate interest in each other's items, you will "match." Once matched, you can chat through the app to coordinate the swap.

5. Can I unmatch or cancel a swap?

Yes! If you change your mind after matching with a user or the swap doesn’t seem right, you can "unmatch" before the swap is finalized.

How to unmatch:

• Go to the “Chat” section.
• Select the conversation with the user you want to unmatch.
• Tap the “Unmatch” button at the top of the chat.

This will cancel the swap and remove the match.

6. How are price ranges estimated for items?

Zèya operates on a barter system, but to help users find items with similar values we ask the user to provide suggested price ranges for items. This is based on item category, condition, and similar listings. You can use this as a guide when matching items with others, but ultimately the swap is up to both users' discretion.

7. How does location matching work?

Zèya helps match you with users in your local area. The app uses your location to show available items near you, making it easier to swap in person. Local Swapping: Default location setting helps you connect with users in your immediate area.

8. How do I set a location range?

To customize how far you're willing to travel for a swap, you can set a location range in the app.

How to adjust location range:

• Go to your profile and select Settings.
• Go to Swap Distance.
• Adjust the slider to change the distance you're willing to match with users (e.g., within 10 miles or 50 miles).

9. What should I do if I see harmful content or inappropriate items?

We work hard to keep Zèya a safe and enjoyable space, but we rely on our community to help monitor content. If you encounter any harmful or inappropriate content, please report it to us immediately.

How to report an item or user:

• Go to the item or user profile you want to report.
• Tap the “Report” button.
• Select the reason for reporting.

While we do our best to monitor content, Zèya is not liable for user-generated content. We encourage you to help us by reporting anything that violates our guidelines.

10. Can I contact Zèya support?

Yes! If you have questions or run into any issues, you can contact our support team.

• Email: support@zeyaapp.com